Refund Policy

At Fatima Forever, we strive to ensure our customers are satisfied with their purchases. If you’re not completely happy with your order, we offer a simple return and refund process. Please read the following policy carefully.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be unused, unworn, and in the same condition as received.
• Items must be returned in their original packaging with all tags attached.
• Returns must be initiated within 7 days of the delivery date.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

• Personalized or custom-made items
• Sale or clearance items
• Beauty and skincare products
• Opened or used accessories

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team with your order details and reason for the return.
2. Our team will provide instructions on how to return the item.
3. Ensure the item is securely packaged and sent back to us using a tracked shipping service.

Please note that you are responsible for the cost of return shipping unless the item is faulty or incorrect.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed, and the credit will be applied to your original method of payment within 7-10 business days.
• Please note that shipping fees are non-refundable.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

• Check your bank account or credit card statement again.
• Contact your bank or credit card provider, as processing times can vary.
• If you’ve done all of the above and still have not received your refund, please contact us.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team for assistance.

7. Cancellation Policy

Orders can be canceled within 24 hours of placing the order. After this time, the order will be processed, and the standard return policy will apply.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately. Please review this page regularly for updates.